SHIPPING
We handpicked the best and most trusted couriers for our jewelry. Shipping is free all around Italy.
For overseas shipping, please check the online PDF.
Shipping is dispatched by 3 business days from payment.
Delivery will then arrive within 1-2 business days for orders within Italy, and 3/4 business days for overseas orders.
We provide free insurance for each order.
For extra-EU countries, any customs duties and taxes are at the recipient’s responsibility.
RETURNS
The customer has the right to withdraw from the Contract with no penalty and without specifying the reason, starting from the receipt of the order confirmation sent by TERRENA up to and no later than 14 working days from the receipt of the product at the address indicated for the delivery. The date indicated on the delivery note constitutes full proof of receipt. The customer may exercise the right of withdrawal through the relative guided procedure available on the site in the section dedicated to his/her account (“my account”), or alternatively through the e-mail address info@terrenadesign.com. If the product has already been delivered, the customer must return it to TERRENA. For this purpose: - the deadline for returning the product is ten days from its receipt; the date indicated on the delivery note constitutes full proof. For the purpose of the expiration of this term, the product is considered to be returned when it has been delivered to the accepting post office. - if the product has been delivered, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The customer must send the product properly wrapped and packaged; do not remove the tag and the relative seal from the products purchased, as they are an integral part. The Seller, in case the Customer exercises the right of withdrawal, has the right not to accept the return of products whose tag has been removed, that have been altered in terms of their essential and qualitative characteristics, or that have been damaged. TERRENA accepts returns that are in normal conditions and have been safeguarded with reasonable diligence. Products damaged by detergents/additives or products damaged by the customer due to inexperience will not be replaced or refunded. The customer must include a copy of the delivery note received inside the packing box. The transport risks for the return of the products shall be entirely borne by the customer. - The costs of returning the good to TERRENA shall be borne by the customer. If the customer exercises the right of withdrawal in accordance with the provisions set forth in these sales conditions, TERRENA will refund the amount paid by the customer to his/her credit card or PayPal account or through the bank account details communicated by him/her. The refund will be free of charge, and will be performed within thirty days from the date in which TERRENA became aware that the customer exercised the right of withdrawal. As established by Legislative Decree no. 206 of 6/9/2005, the right of withdrawal regulated by these sales conditions does not apply to goods made to order, clearly customized goods, or goods which, by their nature, cannot be reshipped or are liable to deteriorate or expire rapidly.